AI has found its way into just about every industry, from automotive to healthcare to fine art. And Human resources is no exception. So much so, 70% of business leaders believe that AI will be instrumental to success in HR over the next five years-and employees agree.
While there may be some understandable fear around this shift, there are also some AI tools for HR that will help HR professionals become more efficient, more creative, and more in touch with their employees.
Here, we’ll explore some AI tools for HR, the benefits of AI in HR, and potential challenges.
AI, or Artificial Intelligence, refers to the simulation of human intelligence processes by machines, especially computer systems. These processes include learning (the acquisition of information and rules for using the information), reasoning (using rules to reach approximate or definite conclusions), and self-correction.
AI tools for HR, also known as HR Tech or HR Tech AI, encompass a range of software applications and platforms that leverage artificial intelligence to streamline and enhance various human resources processes. AI models are used in these tools to enhance productivity and assist with various HR tasks.
Some common AI tools for HR include:
| Category | AI Tool | Description |
| Employee Engagement and Retention | Terryberry | Streamline employee engagement with recognition, milestones, and AI-powered features like content monitoring and writing assistance to enhance employee interactions. |
| Peakon (Workday) | Uses AI to collect and analyze employee feedback, predict attrition, and recommend retention strategies. | |
| TINYpulse | Real-time employee feedback and engagement tracking powered by AI. | |
| Officevibe | Gathers employee engagement insights and provides actionable reports for managers. | |
| Culture Amp | A platform for employee engagement surveys and feedback analytics. | |
| Recruitment and Talent Acquisition | LinkedIn Talent Insights | Provides data-driven insights to help with workforce planning and hiring strategies. |
| HireVue | AI-driven video interviews with candidate assessment and analytics. | |
| Fetcher | An automated recruiting tool that combines AI sourcing and email outreach. | |
| Onboarding and Training | Leapsome | Combines performance management, learning, and engagement into one tool. |
| Docebo | AI-powered Learning Management System (LMS) that personalizes training paths. | |
| Degreed | A learning experience platform that uses AI to recommend personalized content. | |
| Workforce Planning and Analytics | Visier | Offers workforce analytics and planning solutions to help HR teams make data-driven decisions. |
| Eightfold.ai | Helps identify skill gaps and improve internal mobility through AI-driven talent intelligence. | |
| ADP DataCloud | Provides workforce analytics, benchmarks, and insights for decision-making. | |
| Performance Management and Feedback | 15Five | Helps managers gather feedback, set goals, and track performance with AI-powered insights. |
| Betterworks | Focused on OKR (Objectives and Key Results) tracking and continuous performance management. | |
| Lattice | Combines employee performance tracking with engagement surveys for holistic management. | |
| Quantum Workplace | Helps with goal setting, employee recognition, and performance feedback. | |
| Automation of Administrative Tasks | Trinet | Handles payroll, benefits, and compliance with the help of AI. |
| BambooHR | Offers an AI-powered HR management system for small and medium businesses. | |
| Workday | AI-driven automation for payroll, benefits administration, and workforce planning. | |
| Diversity, Equity, and Inclusion (DEI) | Textio | Enhances job descriptions to make them inclusive and attractive to diverse candidates. |
| Parity.org | AI tools to track and improve diversity hiring metrics. | |
| SeekOut | An AI platform to source diverse candidates. |
Terryberry’s Be Engaged platform integrates all employee engagement tools into one user-friendly system, designed for desk, deskless, and hybrid organizations with robust online and offline engagement solutions.
Be Recognized, which fosters social recognition, celebrates milestones, and incentivizes employees; now has AI content monitoring as well as an AI recognition assistant. These features automatically screen peer-to-peer messages for inappropriate content before they’re published, keeping your recognition feed professional and positive without the need for manual review.
Plus, turn simple notes into well-written recognition messages with AI-powered writing help. Write meaningful recognition in half the time, get suggestions for more specific, engaging messages, and easily adjust tone and length to fit your style.
Juicebox is an AI-driven people search tool designed to help hr professionals with recruitment, customer exploration, research, and beyond. Juicebox includes AI-powered features that enhance its search capabilities and user experience. Juicebox has sophisticated search functionalities, enabling users to fine-tune their searches by specifying parameters like job title, location, and company association.
Juicebox utilizes AI technology to examine professional profiles and technical platforms, offering details about potential candidates. A notable aspect of Juicebox is its capacity to personalize email templates for outreach efforts, enhancing response rates while preserving the user’s style and voice.
Overall, Zavvy aims to be a one-stop shop for businesses to manage all aspects of employee development, from onboarding to ongoing learning and performance management. Zavvy also offers tools to improve business writing skills, catering to professionals by enhancing grammar and readability.
The platform offers tools to manage and track potential candidates throughout the recruitment process and provides features to help recruiters reach out to and engage with potential candidates, such as pre-built outreach message templates.
Overall, Paradox.ai offers an AI-powered solution to automate repetitive tasks in the early stages of recruitment, potentially improving efficiency and candidate experience, particularly for high-volume hiring needs.
The platform also facilitates the collection of feedback from various sources, including managers, peers, and even self-assessments. This can provide a more comprehensive view of an employee’s performance.
Leena stores and organizes information from various sources like policies, FAQs, documents, and even historical support tickets. This allows employees to easily find answers to their questions through the platform.
AI tools can offer a range of benefits to HR departments, revolutionizing the way they operate – from streamlining HR tasks to enhancing efficiency, accuracy, and the overall employee experience.
Some of these benefits include:
Some AI-powered tools can automate candidate sourcing and resume screening, significantly reducing the time and effort required to find and hire qualified candidates.
AI algorithms can help mitigate unconscious bias in the hiring process by removing gendered language from job descriptions and focusing solely on qualifications and skills, leading to fairer and more diverse hiring decisions. These tools can be particularly helpful for DEI initiatives and companies that have goals to improve diversity.
An area many companies struggle with is onboarding. While important, onboarding initiatives take time and energy to develop, and even then, they frequently train new hires in a one-size-fits-all approach.
AI-driven onboarding platforms can provide personalized training materials, resources, and support to new hires based on their role, experience level, and learning preferences, leading to faster integration and higher employee satisfaction.
HR professionals everywhere understand the importance of employee engagement. But finding ways to actually engage employees can be a different story.
Some AI tools can be used to analyze employee feedback, sentiment, and behavior. This can give valuable insights and help leaders identify trends and patterns, enabling HR professionals to proactively address issues, improve communication, and enhance overall employee engagement.
AI-powered performance management systems can provide real-time feedback, goal tracking, and performance analytics based on employee data, enabling managers to identify strengths, weaknesses, and areas for improvement more effectively.
Predictive analytics is a branch of advanced analytics that utilizes statistical techniques, data mining, and machine learning algorithms to analyze historical and current data. It can then help make predictions about future events or behaviors.
AI-driven predictive analytics can analyze vast amounts of HR data to identify trends, predict turnover risks, and make data-driven decisions regarding workforce planning, succession management, and talent development.
AI-powered chatbots and virtual assistants can handle routine HR inquiries, such as employee queries about benefits enrollment, time-off requests, and policy questions, freeing up HR managers to focus on more strategic tasks.
By automating repetitive tasks and streamlining processes, AI tools can help HR departments save time and resources, leading to cost reductions and increased operational efficiency.
While AI can be beneficial in many ways for HR teams, adopting new practices won’t come without its challenges, and we’d be remiss to not shed light on what those may be.
While AI can help oftentimes remove implicit bias, it can also inadvertently perpetuate biases. When bias is already present in historical data, AI can support unfair or discriminatory outcomes in recruiting, hiring, and other HR processes.
Ensuring fairness and mitigating bias will require ongoing monitoring, transparency, and algorithmic auditing. Remember, if a computer can’t fire someone, it shouldn’t be the one hiring them either.
AI tools rely on vast amounts of data, including sensitive employee information. Ensuring data privacy and security is crucial to protect employee confidentiality and comply with regulations such as GDPR and CCPA.
Organizations will need to implement robust data protection measures and ethical data handling practices when choosing to adopt certain AI tools.
Implementing AI tools will require employees to acquire new skills and competencies, such as data analysis, algorithmic understanding, and AI ethics.
So, HR departments will likely need to invest upfront in training and upskilling initiatives to ensure that employees can effectively leverage AI HR software and understand its implications.
Introducing AI tools into HR processes may lead to concerns about job displacement, loss of autonomy, and algorithmic decision-making. So, building employee trust will be critical for the seamless adoption of new processes
Building employee trust and acceptance requires transparent communication, involvement in the implementation process, and demonstrating the benefits of AI tools for employees.
Integrating AI tools into existing HR systems and workflows can be complex and challenging. Organizations may face compatibility issues, data integration challenges, and resistance from employees accustomed to traditional processes.
Effective change management and collaboration between the HR department, IT, and other stakeholders is essential for successful integration.
While AI algorithms are great for mitigating human error, they can still produce unexpected or undesirable outcomes, leading to questions of accountability and responsibility. Organizations need mechanisms to monitor and evaluate AI performance, address errors or biases, and ensure accountability for algorithmic decisions.
AI tools raise a range of ethical and legal concerns, so they shouldn’t always be adopted lightly. From transparency to accountability to fairness, there can be many gray areas with AI. So, organizations will need to navigate ethical dilemmas, comply with relevant regulations, and adhere to ethical guidelines to ensure responsible AI deployment in HR practices.
AI may be the next big thing in, but it’s not the only tool HR professionals should be focused on. Employee recognition, rewards, surveys, and wellness combined with AI is a winning combination for any company.
The Terryberry Be Engaged Platform offers a comprehensive solution that can host your employee engagement efforts, including:
Ready to learn more? Schedule a demo with our team to get a hands-on walkthrough of how Terryberry can transform the work culture at your company.